Product Support

Products you can trust. Support you can count on.

Ensuring the success of your business through the success of our software.

 
Support Portal Access
Email Support
Phone Support (3 authorized contacts)
Support Hours * Central Time Zone
Maximum Response Time
Support Requests
Complimentary Professional Services
 
  Bronze
Support Portal Access  
Email Support  
Phone Support (3 authorized contacts)  
Support Hours * Central Time Zone Mon - Fri, 8am - 5pm*
Maximum Response Time 2 Business Days
Support Requests Unlimited
Complimentary Professional Services

8 Hours / Year

  Included free with any Flex license.
  Silver
Support Portal Access  
Email Support  
Phone Support
(3 authorized contacts)
 
Support Hours * Central Time Zone Mon - Fri, 8am - 5pm*
Maximum Response Time 4 hours
Support Requests Unlimited
Complimentary Professional Services

40 Hours / Year

   
  Gold
Support Portal Access  
Email Support  
Phone Support
(3 authorized contacts)
 
Support Hours * Central Time Zone 24x7
Maximum Response Time 4 hours
Support Requests Unlimited
Complimentary Professional Services

80 Hours / Year

   

Plan, budget and forecast with one solution that includes reporting and analytics.

A complete solution for monitoring and controlling cost estimates and gaining approval in the form of an AFE.

Allow power business users to make changes to master data directly from the desktop.

Do you have Business Intelligence?

Save time, reduce errors and quickly execute corporate performance management and planning processes with the FlexMITM suite of products.