Product Support
Products you can trust. Support you can count on.
Ensuring the success of your business through the success of our software.
| Support Portal Access |
| Email Support |
| Phone Support (3 authorized contacts) |
| Support Hours * Central Time Zone |
| Maximum Response Time |
| Support Requests |
| Complimentary Professional Services |
| Bronze | |
| Support Portal Access |  |
| Email Support | |
| Phone Support (3 authorized contacts) | |
| Support Hours * Central Time Zone | Mon - Fri, 8am - 5pm* |
| Maximum Response Time | 2 Business Days |
| Support Requests | Unlimited |
| Complimentary Professional Services |
8 Hours / Year |
| Included free with any Flex license. |
| Silver | |
| Support Portal Access | |
| Email Support | |
| Phone Support (3 authorized contacts) |
|
| Support Hours * Central Time Zone | Mon - Fri, 8am - 5pm* |
| Maximum Response Time | 1 Business Day |
| Support Requests | Unlimited |
| Complimentary Professional Services |
40 Hours / Year |
| 10% of License Fee |
| Gold | |
| Support Portal Access | |
| Email Support | |
| Phone Support (3 authorized contacts) |
|
| Support Hours * Central Time Zone | Mon - Fri, 8am - 5pm* |
| Maximum Response Time | 4 hours |
| Support Requests | Unlimited |
| Complimentary Professional Services |
80 Hours / Year |
| 25% of License Fee |
A complete solution for monitoring and controlling cost estimates and gaining approval in the form of an AFE.
Do you have Business Intelligence?
Save time, reduce errors and quickly execute corporate performance management and planning processes with the FlexMITM suite of products.